On October 4th, early in the morning, our systems reported that content was taking longer than normal to update. The outage prevented the latest content from being available through the Agility Content Fetch API. This resulted in content updates not being reflected on customer websites and apps that use this API.
The cause of the content processing delay was identified as a software defect in the logic around processing specific content events.
A fix was implemented within hours to resolve the issue and successfully past our quality assurance. It was rolled out to all of our customers automatically.
We were able to resolve the software defect within hours of the outage being detected and have implemented a fix to ensure that case cannot happen again.